You want to improve your logistics customer service, but how?
lbase Track &Trace is the simple way to keep your customers up to date while saving costs.
Real-time monitoring of transports, position calculation, delay alerts, and paperless
Customers nowadays expect logistics service providers to offer service standards approaching those of an express courier company. While such courier firms already use standardized processes in many cases, you have to find your own solutions as a logistics service provider – for yourself, your transport partners, and your customers.
lbase Track & Trace helps you take your customer service to the next level. Seize the opportunities presented by digitization and use automated emails to keep your customers up to date on their transports. Just think of how you expect things to work in your private life: We are all used to tracking online orders. Effective customer information is also sought after in the logistics sector – and guarantees repeat business.
With lbase Track & Trace, your
customers always know the status of their delivery.
The lbase TMS transport management system uses GPS data to automatically compare the planned and actual arrival times. Estimated times of arrival are calculated dynamically. The advantage: You can make best use of any leeway during loading and unloading.
Meanwhile, you benefit from
more efficient customer service processes and save costs.
With lbase Track & Trace, you reduce the number of returns, for instance, while complaints can be dealt with immediately and reimbursements processed more quickly. Take the next step into the digital future with us and give yourself an edge over the competition!